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Frequently Asked Questions
The button has two uses: a. when changing the multistage filter: the fountain signals with a flashing light when it is necessary to change the filter (every 60 days of actual use). Once the multistage filter has been replaced, press and hold the button for about three seconds to restart the day count b. to restart the pump after adding water: for safety reasons, all operations on the device, including adding water, should be carried out with the plug disconnected. The fountain alerts the user with a flashing red light when the water level is no longer sufficient and the pump stops working so as not to run dry and risk damage. After adding water to the fountain with the plug disconnected, the device starts working again autonomously once the plug is reconnected. If water is added with the plug connected, to restart the pump, press the button once.
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• Once placed in front of the pet fountain, your pet may be wary and suspicious of this new and unfamiliar object. Once the pet fountain has been set up, it is a good idea to allow your pet to adapt to its presence at its own pace. Some pets may take several days or longer to start using the fountain, while others will start right away. • Your pet may prefer that the fountain be placed away from the area where it usually eats. So try placing it in a different area of the kitchen or in a bathroom or utility room.
The temperature can be adjusted from 15°C to 35°C. Heat or cold is released by a special ceramic plate that provides your pet with optimal thermal comfort..
The light is activated at the same time as the sounds. It can be turned on or off manually by pressing the central button on the top controller. Once turned on manually it starts to work through the IR sensor. If it detects no significant movement, the light will automatically turn off after three minutes. When your pet sits on the bed, the sensor is calibrated not to detect small movements it may make while relaxing.
The user can select one of the five available melodies using the appropriate controller. The melody switches off automatically 30 minutes after coming on if the IR sensors do not detect movement. It can also be turned off manually by holding down the central button for about three seconds.
Follow the instructions in the manual carefully. Ensure that the two upper trays are aligned and that the pump is inserted in the correct direction (the pump housing shows an embossed drawing of the correct pump position).
Do not use abrasive detergents, use a soft cloth and normal furniture cleaners. Do not use water.
IMPORTANT: Routine and extraordinary cleaning of the fountain is essential for the appliance to function properly. All the cleaning operations indicated below must be carried out with the appliance disconnected from the power supply. Consult the fountain manual for references to the figures shown. ROUTINE MAINTENANCE (SUGGESTED once a week) PUMP: pump maintenance is recommended once a week to prevent limescale or any residues from reducing water flow. Open the fountain, take out the upper tray and the water plate, empty the water tank. Disconnect the plug that connects the pump to the transformer by turning the ring nut. Remove the pump from its housing (FIG 5), this operation may require some force until the suction cups detach. Remove the front grille (you may need to insert a fingernail into the grille trim to pull it out), inlet plate, and impeller. Rinse all components under running water and clean the impeller compartment. Reassemble all pump components. PREFILTER Rinse the prefilter under running water to remove all traces of impurities and hair. Then reassemble it as shown in fig. B/1 in the manual. Be sure to keep it flat and not folded when reassembling the compartment to which it is attached on the fountain. CLEANING THE COMPONENTS: remove the water compartment (fig.3) and wash it by hand under running water. Use only washing-up liquid and non-abrasive sponges. Make sure you have removed all traces of detergent before restarting the fountain.
The top reserve tank provides water for the animal even if there is a power cut. After the power has been restored, the fountain will function independently again.
The sounds must be activated by holding down the middle button for about three seconds. Once the sound indicator is on, sounds can be selected by moving the sound slider.
IMPORTANT: Ordinary and extraordinary cleaning of the fountain is essential for the correct operation of the appliance. All the cleaning operations indicated below must be carried out with the appliance disconnected from the power supply. Consult the fountain manual for reference to the figures specified as below. ROUTINE MAINTENANCE (SUGGESTED 1 time per week) PUMP maintenance is recommended once a week to prevent limescale or residues from reducing water flow. Open the fountain, remove the upper tray and the water board, empty the water tank. Disconnect the plug that connects the pump to the transformer by turning the ring nut. Remove the pump from its housing (FIG 5), this operation may require some force until the suction cups detach. Remove the front mask (it may be necessary to insert a fingernail in the edge of the mask to extract it), the entry plate and the impeller. Rinse all the components under running water and clean the impeller compartment. Reassemble all the pump components. – – PREFILTER: rinse the pre-filter under running water to remove all traces of impurities and pet fur. Then reassemble it as shown in fig. B / 1. Make sure to keep it flat and not folded when you reassemble the compartment to which it is fixed on the fountain. CLEANING OF THE COMPONENTS: remove the water storage (fig.3) and wash it by hand under running water. Use only detergent for dishes and non-abrasive sponges. Make sure you have removed all traces of detergent before putting the fountain back into operation.
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Check that all parts of the fountain are correctly assembled: the two upper trays must be aligned and closed as indicated in the manual; the pump must be inserted into the pump seal and the suction cups must be fully attached to the base. Check that the pump impeller and its housing are free of debris or dirt. If, despite these checks, the noise persists, contact customer service.
• Sometimes there is water around the fountain because of the way the animals drink. Some tend to spill water on the ground. Watch your pet while it drinks to see if this is the cause. In this case, you can purchase a fountain mat or other waterproof mat to place under the fountain. • If this is not the case and the loss of water is significant: a. check that the components are assembled correctly, in particular the two upper trays must be well aligned. b. make sure that the prefilter is clean and that it has been assembled correctly. Be careful to keep it flat when assembled.
If there is a white, calcearous substance in the Pet Fountain, it may be a buildup of mineral deposits due to the hardness of the water. To remove these deposits, clean the fountain parts with a solution of 80% water and 20% vinegar. Then rinse all parts thoroughly. Use filtered or demineralised water instead of tap water, which is harder.
• If you have several pets or dogs using the fountain, this could be caused by their saliva. Change the water and clean the fountain more often to avoid the problem • Be sure to rinse the different components thoroughly after cleaning the fountain. Soap residue could make it slimy.f you have several pets or dogs using the fountain, this could be caused by their saliva. Change the water and clean the fountain more often to avoid the problem • Be sure to rinse the different components thoroughly after cleaning the fountain. Soap residue could make it slimy.
• Make sure that the flashing red indicator showing insufficient water is not visible. If the red light is flashing, the pump will stop working on its own, so add water. • Check that all the parts of the fountain are assembled correctly: the two upper trays must be aligned and closed as indicated in the manual; the pump must be inserted into the special gasket and the suction cups must be fully attached to the base. The pump housing shows the correct direction of the pump. • Without regular cleaning, the pump and prefilter may become clogged due to pet hair and food debris. The pump and pre-filter should be cleaned weekly to ensure correct operation.• Ensure that the fountain is placed on a horizontal plane and does not have any elements underneath that could alter its stability.• Ensure that all the components of the fountain are present including the transparent silicone cylinder inside the tube that connects the pump to the trays.
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No, the electrical parts of the fountain outside the transparent plastic compartment must always be kept dry.
Yes, water can be either tap or bottled water. If the tap water is too calcearous or hard, we recommend using bottled water.
Never use soapy water because soap residues can penetrate the filters and cannot be removed.
The capacity of the pet bed allows it to be used even with large cats and small dogs.
The sounds have been designed for your pet’s complete relaxation. There is the possibility to choose between 5 different songs: 1. CRICKETS SINGING 2. RELAXING MELODY 3. WATER DANCE 4. MELTED IN MUSIC 5. SEA MUSIC