Contact the user
Contact form: email, name;
Mailing list or newsletter: surname, email, name.

User database management
ActiveCampaign: email, Tracking Tool, various types of Data as specified in the privacy policy of the service.

Tag management
Google Tag Manager: Usage Data, Tracking Tools.

Location-based interactions
Geolocation: geographical position.

Traffic optimization and distribution
Cloudflare: Tracking Tools, various types of Data as specified in the privacy policy of the service.

Statistics
Facebook Ads conversion tracking (Facebook pixel): Usage data, Tracking Tool
Google Analytics with anonymized IP: Usage data, Tracking Tools.

Viewing content from external platforms
Google Maps Widget: Usage Data, Tracking Tools.

INTEGRATION

(INFORMATION PURSUANT TO ART. 13 OF EUROPEAN REGULATION 679/2016)

Dear User, This page describes the management methods of the websites https://www.croci.net/ and https://www.amtra.net/ (hereinafter “Site” or “Portal”) in reference to the processing of personal data of users who consult it.

This Privacy Policy also indicates the general principles to which CROCI Spa is inspired with regards to data processing: the specific conditions and information that have been established for particular treatments that derive from the various contractual relationships that can be established with CROCI Spa remain unaffected. .

We therefore wish to inform you that your personal data acquired following the request for information and/or other means of providing data to the website indicated above (for example in relation to spontaneous applications or requests for commercial information), will be processed by CROCI Spa in full compliance with current legislation for the protection of personal data, with particular reference to EU Regulation 2016/679 General Data Protection Regulation (hereinafter GDPR).

Therefore, pursuant to Art. 13 of the aforementioned GDPR and in relation to the personal data that will be processed by CROCI Spa we inform you of the following:

1) Method of data collection

1a) Data collected automatically - Browsing data

The computer systems and computer programs used for the operation of the website https://www.croci.net/ and the website https://www.amtra.net/ of CROCI SPA collect some personal data whose transmission is implicit in the use of normal Internet communication protocols (e.g. IP addresses or domain names of the computers used by users, URI (Uniform Resource Identifier) ​​addresses of the requested resources, time of the request, method used to submit the request to the server, size of the file obtained in response, numerical code regarding the status of the response rendered by the server and other parameters relating to the operating system, the browser and the user's IT environment. Data and information are also acquired regarding the methods with which navigation is carried out on the site (e.g. categories of products visited, pages visited, etc.).

These data are not subject to an automated process (profiling) and are used for the sole purpose of obtaining statistical information not associated with any user identification data on the use of the site and to check its correct functioning and are deleted immediately after processing.

The data could also be used to ascertain responsibility in case of hypothetical computer crimes against the Site.

1b) Data provided voluntarily by the user

This category of data includes personal data already spontaneously transmitted by the interested party to the Data Controller during contacts of a commercial nature or by email, post, visits to the CROCI Spa offices, meetings, events, fairs, etc. or by means of other communication tools.

The same category includes any personal data communicated for requests for information by completing the contact form on the website https://www.croci.net/ and https://www.amtra.net/, or in any case in the registration phases on the site itself, or during the product purchase phases. With regards to the use and consultation of the website indicated above, please note that no provision of personal data is required from the user. However, any contacts with CROCI Spa through the customer assistance service, or the optional, explicit and spontaneous sending of messages, by e-mail or traditional mail, to the CROCI Spa contact details indicated on the website entail the subsequent acquisition of the address, also -email, the sender or the relevant telephone number, necessary to respond to requests, as well as any other personal data included in the relevant communications. Such data will be used for the sole purpose of following up on the user's request and may be communicated to third parties only if this is necessary for this purpose.

It is also noted that based on purchasing preferences and additional data provided, users may be subject to automatic profiling processes also categorized by means of an automatic procedure for the purpose of directing commercial information consistent with the determined profile. The mailing service is carried out through the ActiveCampaign application, see the privacy policy at the following links https://www.activecampaign.com/legal/gdpr-updates/gdpr-overview. For further legal terms relating to this service please access the following link: https://www.activecampaign.com/legal/terms-of-service/.

1c) Data provided voluntarily by the user through the installation of the “Amtra Wi-Fi” App

To install the 'Amtra WI-FI' App, the following user personal data is required: name, surname, email address. The provision of such data is not mandatory but is necessary to activate the service offered by the App itself. Regarding the methods of processing such data, see the sections of this policy no. 3) and following.

2) Purpose of the Processing

The processing of personal data is aimed at the provision of information services of a commercial nature and in relation to the acquisition of spontaneous applications. In particular, personal data will be processed for the purpose of:

a) carry out a service or one or more agreed operations, as well as, subject to your consent, to propose additional services activated at the same time as your registration;

b) carry out personnel selection activities, implemented by means of analysis and evaluation of your curriculum vitae;

c) subject to your consent, communicate commercial information via telephone, post, e-mail, SMS, Whatsapp messaging, relating to new offers of products and services from CROCI Spa

d) subject to your consent, send communications to verify the level of customer satisfaction with the same products and services.

Personal data will be processed primarily in electronic format. However, there may be processing in paper format with regards to the CVs sent. The data will be processed with tools and in the manner strictly necessary to satisfy the purposes indicated above.

3) Right to provide data

Apart from what is specified for navigation data, the user is free to provide or not provide any personal data requested, but failure to provide them could make it impossible for CROCI Spa to provide the services in question.

4) Data retention

The personal data, subject to processing for the purposes described above, where your processing consent is present, will be retained for the following period:

or execution of a service or one or more agreed operations, free of charge for the interested party, such as for example the provision of information or spontaneous application: 5 years

o execution of additional services and communication of information of a commercial nature, free of charge for the interested party, or in any case occurred during the pre-contractual phases: 5 years

or other cases: legal terms

At the end of the retention period, the data, both in electronic form and possibly in paper form, will be physically destroyed and no longer recoverable. In addition to the indicated retention period, CROCI Spa will no longer be able to carry out any processing and/or provision of the service, including guaranteeing the exercise of the rights of the interested party (see paragraph "Rights of the interested party").

5) Treatment methods

The data processing will take place by personnel appointed by CROCI Spa with procedures, technical and IT tools suitable to protect the confidentiality and security of your data and consists of their collection, registration, organisation, conservation, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, diffusion, cancellation, destruction of the same including the combination of two or more of the aforementioned activities.

However, automated tools have neither characteristics nor purposes aimed at the automatic profiling of interested parties.

6) Legal basis for the Processing

CROCI SPA processes personal data according to the following assumptions:

- When processing is necessary to execute particular requests for information or services, art. 2a) and 2b) of the “Purpose of Processing” section

- When the processing is based on consent, for all the treatments indicated in the art. 2c) and 2d) of the “Purpose of Processing” section

7) Data communication

CROCI Spa may possibly communicate your data to third parties only following your specific request and consent, for example in the case of requests for information and further information that may require the involvement of third-party companies. In these cases, the third party recipients, in turn independent data controllers, will process your data as external data processors of CROCI Spa.

8) Transfer of data abroad

Personal data is stored on servers located in the following EU and non-EU countries:

o Italy – IT (EU): email, server;

o United Kingdom (non-EU): server hosting service

o United States – US (non-EU): analysis of web traffic (Google Analytics application), on this point see section 9), Cookies

o United States – (USA) MailChimp platform application

o Ireland (EU) – Whatsapp messaging service

Personal data will not be disclosed.

9) Cookies

No personal data of users is acquired by the site for this purpose.

The portal uses cookies, which consist of a text file that the site sends to the computer of the user who connects to it.

Cookies do not damage the computers to which they are sent and are not capable of recording or modifying in any way personal information and data present in the system.

Cookies can be stored on the user's computer and have a variable duration.

The use of "cookies" is carried out only for the purpose of allowing the site to "recognise" the registered user; in this case, failure to accept the cookie will not allow you to access certain requested services.

By using this portal, the user consents to the processing of their data in the manner and for the purposes indicated above. The data collected under this point are not physically in the possession of CROCI Spa which can only use them during the consultation phase, but has no possibility of modifying or deleting them independently. Any requests relating to the above data must be addressed to the respective Data Controller.

What are cookies?

Cookies consist of portions of code (computer files or partial data) sent from a server to the user's Internet browser, which are automatically stored by said browser on the user's computer and automatically sent back to the server at each occurrence or subsequent access to the Site. Usually a cookie contains the name of the website from which the cookie comes, the lifespan of the cookie (i.e. how long it will remain on the user's device) and a value, which is usually a unique number generated randomly. At each subsequent visit, the cookies are sent back to the website that originated them (first-party cookies) or to another site that recognizes them (e.g. third-party cookies). Cookies are useful because they allow a website to recognize the user's device and have various purposes such as, for example, allowing you to navigate between pages efficiently, remembering your favorite sites and, in general, improving the browsing experience. Cookies also help ensure that advertising content displayed online is more targeted to a user and their interests.

If the user decides to disable cookies, this could influence and/or limit their browsing experience within the Site, for example they may not be able to visit certain sections of a Site or they may not receive personalized information when they visit the site.

What types and categories of cookies do we use and for what purposes?

“Technical” cookies are essential for the correct functioning of the Site and allow users to navigate the Site and exploit its features (for example they allow the memorization of previous actions or allow the user's session to be saved and/or to carry out other activities strictly necessary for the functioning of the Site).

This category also includes "analytical" cookies which help us understand how users interact with the Site by providing information relating to the last page visited, the number of sections and pages visited, the time spent on the Site and any events that have emerged. during navigation, such as an error message, and help to understand any difficulties the user encounters in using the Site. This information may be associated with user details such as IP address, domain or browser; however, they are analyzed together with information from other users so as not to identify any particular user over another. These cookies are collected and aggregated anonymously and allow us to improve the performance of the Site.

Finally, "functionality" cookies allow the Site to remember the user's choices (for example the username) to provide the latter with more personalized and optimized navigation. Functional cookies are not essential for the functioning of the Site, but they improve its quality and browsing experience. If you do not accept these cookies, the performance and functionality of the Site may be reduced and access to the contents of the Site may be limited.

This Application uses Cookies managed directly by the Owner and Cookies that enable services provided by third parties (commonly called "third party" Cookies). Unless otherwise specified within this document, these third parties have access to their respective Tracking Tools.

Duration and expiry of Cookies may vary depending on what is set by the Owner or by each third party supplier. Some of them expire at the end of the User's browsing session.

Activities that involve the functionality of third-party cookies

1) Simple interactions and functionality.

This Application uses Cookies to allow simple interactions and activate features that allow Users to access certain resources of the Service and simplify communication with the Owner.

• Interaction with live chat platforms

2) Measurement

This Application uses Tracking Tools to measure traffic and analyze User behavior with the aim of improving the Service.

• Statistics

The services contained in this section allow the Data Controller to monitor and analyze traffic data and serve to keep track of the User's behavior.

• Google Analytics (Google LLC)

Google Analytics is a web analytics service provided by Google LLC (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google.

Google may use Personal Data to contextualize and personalize the ads of its advertising network.

Personal Data processed: Usage Data and Tracking Tool.

Place of processing: United States – Privacy Policy – ​​Opt Out. https://policies.google.com/?hl=it

• Facebook Ads Conversion Tracking (Facebook Pixel) (Facebook Ireland Ltd)

Facebook Ads conversion tracking (Facebook pixel) is a statistics service provided by Facebook Ireland Ltd that connects data from the Facebook advertising network with actions performed within this Application. The Facebook pixel tracks conversions that can be attributed to Facebook, Instagram and Audience Network ads.

Personal Data processed: Usage Data and Tracking Tool.

Place of processing: Ireland – Privacy Policy. https://it-it.facebook.com/policy.php

How can cookies be disabled?

Most browsers accept cookies automatically, but you can also choose not to accept them. It is advisable not to disable this function, since this could prevent you from moving freely from one page to another and enjoying all the features of the site. If you do not want your computer to receive and store cookies, you can change the security settings of your browser (Internet Explorer, Google Chrome, Safari etc.). In any case, please note that certain parts of our Site can only be used to their full extent if your browser accepts cookies.; otherwise, consequently, the choice to remove and not accept cookies may negatively influence your stay on our Site. If you wish to change the cookie settings by entering the settings of the various browsers, below are brief instructions on how to do this. operation in the four most popular browsers:

Microsoft Internet Explorer

Click the 'Tools' icon in the top right corner and select 'Internet Options'. In the pop up window select 'Privacy'. Here you can adjust the settings of your cookies.

Google Chrome

Click the 'Tools' icon in the top right corner and select 'Internet Options'. In the pop up window select 'Privacy'. Here you can adjust the settings of your cookies.

Mozilla Firefox

From the drop-down menu in the top left corner select 'Options'. In the pop up window select 'Privacy'. Here you can adjust the settings of your cookies.

Safari

From the settings drop-down menu in the top right corner select 'Preferences'. Select 'Security' where you can change your cookie settings.

To find out more about cookies and how to manage or disable third-party or marketing/retargeting cookies, visit www.youronlinechoices.com.

10) Rights of interested parties

In addition to the above, we inform you that due to the regulatory provisions in force as indicated above you have the right to:

1. Receive confirmation of the existence of personal data concerning you, as well as access and communication in an understandable form of the data themselves and their origin as well as the logic on which the processing is based;

2. Obtain the cancellation, transfer, portability of the data even in anonymous form or blocking of the processed data;

3. Obtain the updating, rectification or, if interested, integration of the data.

4. Revoke consent to data processing

5. Limit data processing

6. Obtain an indication of the subjects or categories of subjects to whom the personal data may be communicated

7. Propose a complaint to a supervisory authority (Privacy Guarantor)

8. Object to the processing of personal data and their profiling.

As an interested party in the processing of data, you also have the right to lodge a complaint with the National Guarantor Authority for the protection of personal data, which can be reached at the address: www.garanteprivacy.it

11) Data Controller

The data controller is CROCI Spa with headquarters in Castronno, (VA) via S. Alessandro, 8 Tel: +39 0332-870860, email privacy@croci.net

CROCI Spa

Data Controller: Croci SPA

Via S. Alessandro 8 - 21040
Castronno, Italy
Owner's email address: shop@croci.net