Activating the sounds must be done by holding down the central button for approximately three seconds. Once the relevant light is on, the sounds can be selected by moving the appropriate slider.

The capacity of the kennel allows it to be used with even large cats and small dogs.

The sounds have been designed for the complete relaxation of the guest. There is the possibility to choose between 5 different songs:
1. SONG OF THE CRICKETS
2. MELODY OF RELAXATION
3. WATER DANCE
4. PURSE IN MUSIC
5. THE MUSIC OF THE SEA

The light is activated in conjunction with the activation of the sounds. It can be turned on or off manually by pressing the central button on the upper controller. Once manually turned on it starts to work via the IR sensor. If it detects no significant movement, the light will automatically turn off after 3 minutes. If the animal sits in the kennel, the sensor is calibrated not to detect the small movements that the animal may make while relaxing.

The temperature can be adjusted from 15°C to 35°C, the heat or cold is released by a special ceramic plate capable of generating optimal thermal comfort for the animal.

The user can select one of the 5 available melodies via the appropriate controller. The melody turns off automatically 30 minutes after turning it on if the IR sensors do not detect movement. It can also be turned off manually by holding down the central button for approximately three seconds.

Do not use abrasive detergents, use a soft cloth and normal detergents used for furniture. Do not use water.

Follow the instructions in the manual carefully. Make sure to align the two upper trays and insert the pump in the correct direction (the pump housing has an imprinted drawing of the correct position of the pump itself) .

No, the electrical parts of the fountain outside the transparent plastic compartment must always be kept dry.

• Make sure the flashing red low water indicator is not visible. If the red light flashes, the pump stops working on its own, add water.
• Check that all parts of the fountain are assembled correctly: the two upper trays must be aligned and closed as indicated in the manual; the pump must be inserted into the appropriate gasket and the suction cups must adhere completely to the base. The pump housing has an imprinted drawing of the correct direction of the pump itself.
• Without regular cleaning, the pump and pre-filter may become clogged with pet hair and food debris. The pump and pre-filter should be cleaned weekly to ensure proper operation.
• Make sure that the fountain is placed on a horizontal surface and has no elements underneath that could alter its stability.
• Make sure that all the components of the fountain are present including the transparent silicone cylinder inside the tube that connects the pump to the trays.

If there is a white, chalky substance in your pet fountain, it is possible that it is a build-up of mineral deposits due to the hardness of the water. To remove these deposits, clean the parts that make up the fountain with a solution of 80% water and 20% vinegar. Then rinse all parts thoroughly. Use filtered or demineralized water instead of tap water which is harder.

Yes, the water can be either tap or bottled water. In the case of running water that is too calcareous or hard, we recommend using bottled water.

• Once placed in front of the pet fountain, the animal may appear cautious and suspicious towards this new and unusual object. After putting the pet fountain into operation, it is best to allow your pet to adapt to its presence at its own pace. Some pets may take several days or longer to start using the fountain, while others will start right away.
• Your pet may prefer the fountain to be placed away from the area where it usually eats. So try placing it in a different area of ​​the kitchen or in a bathroom or utility room.

The upper reserve tank guarantees the presence of water for the animal even in the event of a blackout. After the power is restored, the fountain will start working autonomously again.

Never use soapy water because soap residues can penetrate the filters and cannot be removed.

IMPORTANT: Ordinary and extraordinary cleaning of the fountain is essential for the correct functioning of the device. All the cleaning operations indicated below must be carried out with the appliance disconnected from the mains. Consult the fountain manual for references to the figures indicated.
ORDINARY MAINTENANCE (SUGGESTED 1 time a week)
PUMP: maintenance of the pump is recommended once a week to prevent limescale or any residues from reducing the flow of water. Open the fountain, take out the upper tray and the water table, empty the water tank. Disconnect the plug that connects the pump to the transformer by turning the ring nut. Extract the pump from its housing (FIG 5), this operation may require some force until the suction cups detach. Remove the front bezel (you may need to insert a fingernail into the bead of the bezel to remove it), inlet plate, and impeller. Rinse all components under running water and clean the impeller compartment. Reassemble all the pump components.
PREFILTER: rinse the prefilter under running water to remove all traces of impurities and hair. Then reassemble it as shown in fig. B/1 in the manual. Be sure to keep it flat and not bent when reassembling the compartment it is attached to on the fountain.
CLEANING THE COMPONENTS: remove the water compartment (fig.3) and wash it by hand under running water. Use only dish soap and non-abrasive sponges. Make sure you have removed all traces of detergent before putting the fountain back into operation.

• If you have several animals or dogs using the fountain, this sensation could be caused by their saliva. Change the water and clean the fountain more often to avoid the problem.
• Be sure to rinse the different components thoroughly after cleaning the fountain. Soap residue could make it slimy.

• Sometimes the presence of water around the fountain is due to the way animals drink. Some, in fact, tend to spill water on the ground. Observe your pet while he drinks to see if this is the cause. In this case, you can purchase a fountain mat or other waterproof mat to place under the fountain.
• If this is not the cause and the water loss is significant:
to. check that the components are assembled correctly, in particular the two upper trays must be well aligned.
b. make sure the pre-filter is clean and has been assembled correctly. Be careful to keep it flat when assembled.

The button has two uses:
to. during the multi-stage filter change: the fountain signals via a flashing light indicator when a filter change is necessary (every 60 days of actual use). Once the multi-stage filter has been replaced, press and hold the button for approximately 3 seconds to restart the day count
b. to restart the pump after adding water: for safety reasons, it is advisable to carry out every operation on the device, including adding water, with the plug disconnected. The fountain alerts the user with a flashing red light when the water level is no longer sufficient and the pump stops working to avoid running dry and risking damage. After adding water to the fountain with the plug disconnected, the device starts working autonomously again once the plug is reconnected. If the water is added with the plug connected, to restart the pump, press the button once.

Check that all parts of the fountain are assembled correctly: the two upper trays must be aligned and closed as indicated in the manual; the pump must be inserted into the appropriate gasket and the suction cups must adhere completely to the base. Check that the pump impeller and pump housing are free of debris or dirt. If, despite these checks, the noise persists, contact customer service.