Returns and withdrawals

Pursuant to the articles. 52 and following of Legislative Decree 206/05, the customer has the right to withdraw from the purchase contract.

To exercise this right, the customer, within 14 (fourteen) days from the date of receipt of the goods , must contact CROCI via e-mail at or by writing on WhatsApp to the number + 39 329 753 4632 - providing the number order and details.

In the event that the return of the goods is envisaged, Croci will, pursuant to paragraph 3 of the art. 56 of the Consumer Code, to activate the collection at the customer's address and subsequently, after checking by the warehouse, to credit the amount spent.

Pursuant to paragraph 1 of the art. 56 of Legislative Decree 206/05, Croci Spa will proceed to reimburse all payments received from the customer without undue delay and in any case within 14 (fourteen) days from notification of withdrawal.
In the event that the return of the goods is envisaged, Croci will, pursuant to paragraph 3 of the art. 56 of the Consumer Code, to credit the customer with the amount only after returning the goods and only after having verified their integrity.
The refund will take place using the same methods with which the Customer made the payment. In the case of a bank transfer, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN and current account holder) , if different from those with which the payment was made. If paying via PayPal or credit card, the refund will be made to the same card used for the purchase.

Croci spa has no power to intervene regarding the crediting times which are at the discretion of the relevant banking institution.

The right of withdrawal is however subject to the following conditions:

  • The right applies to the product purchased in its entirety, it is not possible to exercise withdrawal only on part of the purchased product;
  • The purchased good must be intact and returned in the original packaging, complete in all its parts (otherwise, pursuant to paragraph 2 of art. 57 of Legislative Decree 206/05, the customer will be responsible for the decrease in value of the goods resulting from a manipulation of the same other than that necessary to establish the nature, characteristics and functioning of the goods);

Upon arrival at our warehouse, the product will be examined to assess any damage or tampering not resulting from transport. In the event that a purchased good is - within the two-year warranty period - non-compliant and shows a production defect or is delivered damaged during delivery, we will activate the goods return procedure.
Upon return to our warehouse, after technical verification, a full refund of the value of the product will be granted.
In the event of goods not conforming to the consumer's expectations (order error), it will be possible to request a return of goods at a cost of EURO 5.00 , which will be deducted from the refund of the total value.

Croci Spa will be responsible for giving all the precise instructions to prepare the return of goods, which will be activated exclusively through our courier.